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COVID-19: Have questions about in-store lottery ticket sales?
Check out our
Only our prize claim offices in Montreal and Quebec City are open,
by appointment only, to those who have to claim a prize of $10,000 or more. You should also book an appointment with us if you won a TV participation.
Claiming your lottery prize at a casino or gaming hall is not possible right now.
How to claim a prize List of claim centres
COVID-19: Have questions about in-store lottery ticket sales? Check out our COVID-19 FAQ.
If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:
Contact customer service at Loto-Québec:
1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)
For online games
For other Loto-Québec's products
In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.
Loto-Québec Head office
By appointment only (for prizes of $10,000 or more and TV participations) Prize Claim Office 500 Rue Sherbrooke Ouest (see map) Montréal, QC H3A 3G6 Casino de Montréal
The lottery prize claim centre is temporarily closed. 1 Avenue du Casino (see map) M ontréal, QC H3C 4W7
By appointment only (for prizes of $10,000 or more and TV participations) Prize Claim Office Fleur de Lys Shopping Centre, door #6 (see map) 550 Boulevard Wilfrid-Hamel Québec, QC G1M 2S6 Salon de jeux de Québec
The lottery prize claim centre is temporarily closed. Centre commercial Fleur de Lys 550 Boulevard Wilfrid-Hamel (see map) Québec, QC G1M 2S6
Casino du Lac-Leamy
The lottery prize claim centre is temporarily closed. 1 Boulevard du Casino (see map) Gatineau, QC J8Y 6W3
Salon de jeux de Trois-Rivières
The lottery prize claim centre is temporarily closed. 1900 Boulevard des Forges (see m ap) T rois-Rivières, QC G8Z 0A3
Casino de Charlevoix
The lottery prize claim centre is temporarily closed. 183 Rue Richelieu (see map) La Malbaie, QC G5A 1X8
Casino de Mont-Tremblant
The lottery prize claim centre is temporarily closed. 300 Chemin des Pléiades (see map) Mont-Tremblant, QC J8E 0A7
To claim a prize by mail (preferably registered mail)
Loto-Québec P.O. Box 7777, Centre-Ville Station Montréal, QC H3C 4L4 See the Prize claims section for details on the steps to follow
Our offices are closed on the following dates:
New Year's Day Wednesday, January 1
Day after New Year's Day Thursday, January 2
Good Friday Friday, April 10
Easter Monday Monday, April 13
National Patriots' Day Monday, May 18
Québec's National Holiday Wednesday, June 24
Canada Day Wednesday, July 1
Labour Day Monday, September 7
Thanksgiving Day Monday, October 12
Christmas' Eve Thursday, December 24
Christmas Friday, December 25
Day after Christmas Monday, December 28
New Year's Eve Thursday, December 31
Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact
Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.
It’s easy! Get started here.
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In the event of a discrepancy between the draw results presented on this web site and Loto-Québec's official winning list, the latter shall prevail.