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Contact us

Questions?

If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:

Contact customer service at Loto-Québec:

By phone

1 866 611-LOTO (5686) 1 866 611-LOTO (5686)

By e-mail

For online games
onlinegames@lotoquebec.com

For other Loto-Québec's products
customer_service@loto-quebec.com

In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.

Need help?

Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1-800-461-0140 1-800-461-0140.

This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.

Statutory holidays

Our offices are closed on the following dates:

Holidays 2018
New Year's Day Monday, January 1
Day after New Year's DayTuesday, January 2
Good FridayFriday, March 30
Easter MondayMonday, April 2
National Patriots' DayMonday, May 21
Québec's National HolidayMonday, June 25
Canada DayMonday, July 2
Labour DayMonday, September 3
Thanksgiving DayMonday, October 8
Christmas' EveMonday, December 24
ChristmasTuesday, December 25
Day after ChristmasWednesday, December 26
New Year's EveMonday, December 31

Our addresses

Loto-Québec's offices

Montréal

Loto-Québec
Prize Claim Office
500 Rue Sherbrooke Ouest
Montréal, QC  H3A 3G6

Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except for statutory holidays)

Québec

Loto-Québec
Prize Claim Office
Centre commercial Fleur de Lys, door #6
550, boulevard Wilfrid-Hamel
Québec, QC  G1M 2S6

Monday to Friday from 8:30 a.m. to 4:30 p.m. (except for statutory holidays)

Gaming establishments

Gatineau

Casino du Lac-Leamy
1 Boulevard du Casino
Gatineau, QC  J8Y 6W3
See opening hours for this establishment
See opening hours for prize claims

La Malbaie

Casino de Charlevoix
183 Rue Richelieu
La Malbaie, QC  G5A 1X8
See opening hours for this establishment
See opening hours for prize claims

Montréal

Casino de Montréal
1 Avenue du Casino
Montréal, QC  H3C 4W7
See opening hours for this establishment
See opening hours for prize claims

Mont-Tremblant

Casino de Mont-Tremblant
300 Chemin des Pléiades
Mont-Tremblant, QC  J8E 0A7
See opening hours for this establishment
See opening hours for prize claims

Québec

Salon de jeux de Québec
Fleur de Lys Shopping Centre
550 Boulevard Wilfrid-Hamel
Québec, QC  G1M 2S6
See opening hours for this establishment
See opening hours for prize claims

Trois-Rivières

Salon de jeux de Trois-Rivières
1900 Boulevard des Forges
Trois-Rivières, QC  G8Z 0A3
See opening hours for this establishment
See opening hours for prize claims

To claim a prize by mail
(preferably registered mail)

Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC  H3C 4L4

See the You've won? section for details on the steps to follow.


Close Célébration 2019
Close Célébration 2019