Contact us
Questions?
If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:
Contact customer service at Loto-Québec:
By phone
1 866 611-LOTO (5686) 1 866 611-LOTO (5686)
By e-mail
For online games
onlinegames@lotoquebec.com
For other Loto-Québec's products
customer_service@loto-quebec.com
How to claim a prize
In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.
Need help?
Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1-800-461-0140 1-800-461-0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.
Statutory holidays
Our offices are closed on the following dates:
| Holidays | 2019 |
| New Year's Day | Tuesday, January 1 |
| Day after New Year's Day | Wednesday, January 2 |
| Good Friday | Friday, April 19 |
| Easter Monday | Monday, April 22 |
| National Patriots' Day | Monday, May 20 |
| Québec's National Holiday | Monday, June 24 |
| Canada Day | Monday, July 1 |
| Labour Day | Monday, September 2 |
| Thanksgiving Day | Monday, October 14 |
| Christmas' Eve | Tuesday, December 24 |
| Christmas | Wednesday, December 25 |
| Day after Christmas | Thursday, December 26 |
| New Year's Eve | Tuesday, December 31 |
Our addresses
Loto-Québec's offices
Montréal
Loto-Québec
Prize Claim Office
500 Rue Sherbrooke Ouest
Montréal, QC H3A 3G6
Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except for statutory holidays)
Québec
Loto-Québec
Prize Claim Office
Centre commercial Fleur de Lys, door #6
550, boulevard Wilfrid-Hamel
Québec, QC G1M 2S6
Monday to Friday from 8:30 a.m. to 4:30 p.m. (except for statutory holidays)
Gaming establishments
Gatineau
Casino du Lac-Leamy
1 Boulevard du Casino
Gatineau, QC J8Y 6W3
See opening hours for this establishment
See opening hours for prize claims
La Malbaie
Casino de Charlevoix
183 Rue Richelieu
La Malbaie, QC G5A 1X8
See opening hours for this establishment
See opening hours for prize claims
Montréal
Casino de Montréal
1 Avenue du Casino
Montréal, QC H3C 4W7
See opening hours for this establishment
See opening hours for prize claims
Mont-Tremblant
Casino de Mont-Tremblant
300 Chemin des Pléiades
Mont-Tremblant, QC J8E 0A7
See opening hours for this establishment
See opening hours for prize claims
Québec
Salon de jeux de Québec
Fleur de Lys Shopping Centre
550 Boulevard Wilfrid-Hamel
Québec, QC G1M 2S6
See opening hours for this establishment
See opening hours for prize claims
Trois-Rivières
Salon de jeux de Trois-Rivières
1900 Boulevard des Forges
Trois-Rivières, QC G8Z 0A3
See opening hours for this establishment
See opening hours for prize claims
To claim a prize by mail
(preferably registered mail)
Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC H3C 4L4
See the You've won? section for details on the steps to follow.
