In the lead-up to Canada Post’s strike, we encourage you to claim your prize online using our ticket checker. Expect delays if receiving your prize by cheque.
Check the Prize Claims section for faster payment methods.
Contact Us
QUESTIONS?
Have questions or comments about lottery games, online games, the prize claim process, or our retailers?
Write to Us
Send us your questions or comments.
Have you won?
Check the where and how to claim a prize section to follow the corresponding claims process based on your prize. Claim offices may have different business hours and claim conditions.
Our offices are closed on the following dates:
|
Holidays |
2025 |
|---|---|
| New Year's Day | Wednesday, January 1 |
| Day after New Year's Day | Thursday, January 2 |
| Good Friday | Friday, April 18 |
| Easter Monday | Monday, April 21 |
| National Patriots' Day | Monday, May 19 |
| Québec's National Holiday | Tuesday, June 24 |
| Canada Day | Tuesday, July 1 |
| Labour Day | Monday, September 1 |
| Thanksgiving Day | Monday, October 13 |
| Christmas' Eve | Wednesday, December 24 |
| Christmas | Thursday, December 25 |
| Day after Christmas | Friday, December 26 |
| New Year's Eve | Wednesday, December 31 |
Worried about your gambling or that of a loved one?
For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140.
This phone line is confidential, free, bilingual and available 24 hours a day, 7 days a week.
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Online ticket checker
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