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COVID-19: Have questions about in-store lottery ticket sales?
Check out our
Our prize claim offices in Montréal and Quebec City are currently open,
by appointment only, to all holders of winning tickets.
To claim a prize, we invite you to contact us by email at
email@example.com, or call us at 1 866 611 5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays).
The prize claim offices at our casinos and gaming halls remain closed for the time being, so lottery prizes can’t be claimed at these locations.
How to claim a prize List of claim offices
COVID-19: Have questions about in-store lottery ticket sales? Check out our COVID-19 FAQ.
If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:
Contact customer service at Loto-Québec:
1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)
For online games
In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.
For other Loto-Québec's products
Loto-Québec head office
Prize claim office open - by appointment only 500 Rue Sherbrooke Ouest (see map) Montréal, QC H3A 3G6 Casino de Montréal
The prize claim centre is temporarily closed. 1 Avenue du Casino (see map) M ontréal, QC H3C 4W7
Prize claim office open - by appointment only Prize claim office Fleur de Lys Shopping Centre, Entrance 6 (see map) 550 Boulevard Wilfrid-Hamel Quebec City, QC G1M 2S6 Salon de jeux de Québec
The prize claim office is temporarily closed Centre commercial Fleur de Lys 550 Boulevard Wilfrid-Hamel (see map) Quebec City, QC G1M 2S6
Casino du Lac-Leamy
The prize claim office is temporarily closed. 1 Boulevard du Casino (see map) Gatineau, QC J8Y 6W3
Salon de jeux de Trois-Rivières
The prize claim office is temporarily closed 1900 Boulevard des Forges (see m ap) T rois-Rivières, QC G8Z 0A3
Casino de Charlevoix
The prize claim office is temporarily closed. 183 Rue Richelieu (see map) La Malbaie, QC G5A 1X8
Casino de Mont-Tremblant
The prize claim office is temporarily closed. 300 Chemin des Pléiades (see map) Mont-Tremblant, QC J8E 0A7
To claim a prize by mail (preferably registered mail)
Loto-Québec P.O. Box 7777, Centre-Ville Station Montréal, QC H3C 4L4 See the Prize claims section for details on the steps to follow
Our offices are closed on the following dates:
New Year's Day Friday, January 1
Day after New Year's Day Monday, January 4
Good Friday Friday, April 2
Easter Monday Monday, April 5
National Patriots' Day Monday, May 24
Québec's National Holiday Thursday, June 24
Canada Day Thursday, July 1
Labour Day Monday, September 6
Thanksgiving Day Monday, October 11
Christmas' Eve Friday, December 24
Christmas Monday, December 27
Day after Christmas Tuesday, December 28
New Year's Eve Friday, December 31
Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact
Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.
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In the event of a discrepancy between the draw results presented on this web site and Loto-Québec's official winning list, the latter shall prevail.