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Contact us


If you have questions or comments regarding lotteries, online products, the prize-claim process or our retailers: 

Contact Loto-Québec's Customer Service:

By phone

1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)

By e-mail

For online games:

In order to ensure the confidentiality of personal information of persons who have an account Loto-Québec gaming website,, agents may not answer questions regarding an account by e-mail.

For other Loto-Québec's products and services:

Claiming a prize

Before going, check the Where and how to claim a prize section of the Claiming a prize page to follow the corresponding claims process based on your prize. Claim offices may have different business hours and claim conditions.

How to claim a prize
List of claim offices

Statutory holidays

Our offices are closed on the following dates:

Holidays 2024
New Year's Day Monday, January 1
Day after New Year's DayTuesday, January 2
Good FridayFriday, March 29
Easter MondayMonday, April 1
National Patriots' DayMonday, May 20
Québec's National HolidayMonday, June 24
Canada DayMonday, July 1
Labour DayMonday, September 2
Thanksgiving DayMonday, October 14
Christmas' EveTuesday, December 24
ChristmasWednesday, December 25
Day after ChristmasThursday, December 26
New Year's EveTuesday, December 31

Worried about your gambling or that of a loved one?

For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.

This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.