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Contact us

Questions?

If you have questions or comments regarding lotteries, online products, the prize-claim process or our retailers: 

Contact Loto-Québec's Customer Service:

By phone

1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)

By e-mail

For online games: onlinegames@lotoquebec.com

In order to ensure the confidentiality of personal information of persons who have an account Loto-Québec gaming website, lotoquebec.com, agents may not answer questions regarding an account by e-mail.

For other Loto-Québec's products and services: customer_service@loto-quebec.com

Claiming a prize

Before going, check the Where and how to claim a prize section of the Claiming a prize page to follow the corresponding claims process based on your prize. Claim offices may have different business hours and claim conditions.

How to claim a prize
List of claim offices

Prize claim offices

Montréal

Loto-Québec head office

By appointment only
500 Rue Sherbrooke Ouest
Montréal, Québec  H3A 3G6
(see map)

Access to our prize claim offices for winners with impaired mobility: 

  • Rue City Councillors entrance (east side of the building)
  • Avenue Président-Kennedy entrance (south side of the building): Passenger drop-off for specialized transit
  • Underground parking
     
    • Accessible parking spaces are located on level SS2. A disabled parking permit is required to park there.
    • The accessible parking spaces are available on a first come first serve basis.

Casino de Montréal

By appointment only
To know the procedure to follow, please see the Casino du Montréal website

1 Avenue du Casino
Montréal, Québec  H3C 4W7
(see 
map)

Accessible for people with impaired mobility 

Quebec City

Loto-Québec office

By appointment only
Méga Centre Beauport
847 Rue Clémenceau
Quebec City, Québec G1C 2K6
(see map)

Accessible for people with impaired mobility 

 

Salon de jeux de Québec

No appointment necessary
For the claims process, visit the Salon de Jeux de Québec website
Méga Centre Beauport
847 Rue Clémenceau
Quebec City, Québec G1C 2K6
(see map)

Accessible for people with impaired mobility 

Gatineau

Casino du Lac-Leamy

By appointment only 
To know the procedure to follow, please see the Casino du Lac Leamy website
1 Boulevard du Casino
Gatineau, Québec J8Y 6W3
(see map)

Accessible for people with impaired mobility 

Trois-Rivières

Salon de jeux de Trois-Rivières 

No appointment necessary
For the claims process, visit the Salon de jeux de Trois-Rivières website
1900 Boulevard des Forges
Trois-Rivières, Québec  G8Z 0A3
(see map)

Accessible for people with impaired mobility 

La Malbaie

Casino de Charlevoix

No appointment necessary
For the claims process, visit the Casino de Charlevoix website.
183 Rue Richelieu
La Malbaie, Québec G5A 1X8
(see map)

Accessible for people with impaired mobility 

Mont-Tremblant

Casino de Mont-Tremblant

By appointment only
For the claims process, visit the Casino de Mont-Tremblant website
300 Chemin des Pléiades
Mont-Tremblant, Québec J8E 0A7
(see map)

Accessible for people with impaired mobility 

By mail

To claim a prize by mail
(preferably registered mail)

Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC  H3C 4L4

See the Prize claims section for details on the steps to follow

Statutory holidays

Our offices are closed on the following dates:

Holidays 2023
New Year's Day Monday, January 2
Day after New Year's DayTuesday, January 3
Good FridayFriday, April 7
Easter MondayMonday, April 10
National Patriots' DayMonday, May 22
Québec's National HolidayFriday, June 23
Canada DayFriday, June 30
Labour DayMonday, September 4
Thanksgiving DayMonday, October 9
Christmas' EveFriday, December 22
ChristmasMonday, December 25
Day after ChristmasTuesday, December 26
New Year's EveFriday, December 29

NEED HELP?

Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.

This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.