Canada Post Strike: Although service has resumed, we remain unable to tell you when you’ll receive your prize if you choose mail delivery. For a faster payout, you can claim your prize online using our ticket checker.
CÉLÉBRATION 2025: If you’ve uncovered three "PARTICIPATION TÉLÉ" prizes on your ticket, please call us at 1-833-499-5222.
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Have questions or comments about lottery games, online games, the prize claim process, or our retailers?
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Send us your questions or comments.
Have you won?
Check the where and how to claim a prize section to follow the corresponding claims process based on your prize. Claim offices may have different business hours and claim conditions.
Our offices are closed on the following dates:
|
Holidays |
2024 |
|---|---|
| New Year's Day | Monday, January 1 |
| Day after New Year's Day | Tuesday, January 2 |
| Good Friday | Friday, March 29 |
| Easter Monday | Monday, April 1 |
| National Patriots' Day | Monday, May 20 |
| Québec's National Holiday | Monday June 24 |
| Canada Day | Monday, July 1 |
| Labour Day | Monday, September 2 |
| Thanksgiving Day | Monday, October 14 |
| Christmas' Eve | Tuesday, December 24 |
| Christmas | Wednesday, December 25 |
| Day after Christmas | Thursday, December 26 |
| New Year's Eve | Tuesday, December 31 |
Worried about your gambling or that of a loved one?
For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.
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