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Contact us

Prize claims

Our prize claim offices in Montréal and Quebec City are currently open, by appointment only.

Prizes of $25,000 or more, annuity, participation in a draw or game show: Please call our customer service team at 1-866-611-5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays) and they’ll let you know how to proceed.

Célébration 2023: the deadline to claim a TV participation is January 4, 2023 at 4:30 p.m. 

For other prizes, see the Prize claims section for details on the steps to follow.

Not all of the prize claim offices at our casinos and gaming halls are open at this time. Please see the following list of claim offices for details.


How to claim a prize
List of claim offices

Questions?

If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:

Contact customer service at Loto-Québec:

By phone

1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)

By e-mail

For online games

onlinegames@lotoquebec.com

In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.

For other Loto-Québec's products

customer_service@loto-quebec.com

Claim offices

Montréal

Loto-Québec head office

Prize claim office open - by appointment only.
500 Rue Sherbrooke Ouest (see map)
Montréal, QC  H3A 3G6

Access to our prize claim offices for winners with impaired mobility: 

  • Rue City Councillors entrance (east side of the building)
  • Avenue Président-Kennedy entrance (south side of the building): Passenger drop-off for specialized transit
  • Underground parking
     
    • There are designated accessible parking spaces on Level SS2. A special parking permit is required to park there.
    • The accessible parking spaces are available on a first come first serve basis.

Casino de Montréal

The prize claim centre is open as of October18, 2022.
By appointment only. To know the procedure to follow, please see the Casino du Montréal website.
1 Avenue du Casino (see map)
Montréal, QC  H3C 4W7

Accessible for people with impaired mobility 

Quebec City

Loto-Québec office

Prize claim office open - by appointment only.
Prize claim office
Mega Centre Beauport (see map)
847 Rue Clemenceau
Quebec City, QC G1C 2K6

Accessible for people with impaired mobility 

 

Salon de jeux de Québec

The prize claim center is open as of February 28, 2022.
No appointment needed.
Mega Centre Beauport (see map)
847 Rue Clemenceau
Quebec City, QC G1C 2K6

Accessible for people with impaired mobility 

Gatineau

Casino du Lac-Leamy

The prize claim center is open as of February 28, 2022.
By appointment only. To know the procedure to follow, please see the Casino du Lac Leamy website.
1 Boulevard du Casino (see map)
Gatineau, QC J8Y 6W3

Accessible for people with impaired mobility 

Trois-Rivières

Salon de jeux de Trois-Rivières 

The prize claim center is open as of February 28, 2022.
No appointment needed.
1900 Boulevard des Forges (see map)
Trois-Rivières, QC  G8Z 0A3

Accessible for people with impaired mobility 

La Malbaie

Casino de Charlevoix

The prize claim office is open as of February 28, 2022.
No appointment needed.
183 Rue Richelieu (see map)
La Malbaie, QC G5A 1X8

Accessible for people with impaired mobility 

Mont-Tremblant

Casino de Mont-Tremblant

The prize claim center is open as of October 27, 2022.
300 Chemin des Pléiades (see map)
Mont-Tremblant, QC J8E 0A7

Accessible for people with impaired mobility 

By mail

To claim a prize by mail
(preferably registered mail)

Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC  H3C 4L4

See the Prize claims section for details on the steps to follow

Statutory holidays

Our offices are closed on the following dates:

Holidays 2022
New Year's Day Monday, January 3
Day after New Year's DayTuesday, January 4
Good FridayFriday, April 15
Easter MondayMonday, April 18
National Patriots' DayMonday, May 23
Québec's National HolidayFriday, June 24
Canada DayFriday, July 1
Labour DayMonday, September 5
Thanksgiving DayMonday, October 10
Christmas' EveFriday, December 23
ChristmasMonday, December 26
Day after ChristmasTuesday, December 27
New Year's EveFriday, December 30

NEED HELP?

Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.

This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.


Close Hurry! Enter our 2nd chance promo Célébration 2023
Close Hurry! Enter our 2nd chance promo Célébration 2023