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Have questions or comments about lottery games, online games, the prize claim process, or our retailers?

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Send us your questions or comments.

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Service in English and French


Have you won?

Check the where and how to claim a prize section to follow the corresponding claims process based on your prize. Claim offices may have different business hours and claim conditions.

Our offices are closed on the following dates:



New Year's Day Monday, January 1
Day after New Year's Day Tuesday, January 2
Good Friday Friday, March 29
Easter Monday Monday, April 1
National Patriots' Day Monday, May 20
Québec's National Holiday Monday June 24
Canada Day Monday, July 1
Labour Day Monday, September 2
Thanksgiving Day Monday, October 14
Christmas' Eve Tuesday, December 24
Christmas Wednesday, December 25
Day after Christmas Thursday, December 26
New Year's Eve Tuesday, December 31

Worried about your gambling or that of a loved one?

For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140.

This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.

Lotteries app

Lotteries mobile app

Discover the benefits of downloading our Lotteries app to your iOS or Android phone.

Lotteries newsletter

Lotteries newsletter

Subscribe to our Lotteries newsletter for all the latest news and updates!

Online ticket checker


Check your tickets from the comfort of your own home with the online ticket checker!