Contact us
To comply with the curfew, our lottery retail sales times have changed in red and orange zones. Check out our COVID-19 FAQ for more information.
COVID-19: Have questions about in-store lottery ticket sales?
Check out our COVID-19 FAQ.
Prize claims
All our prize claim offices are to remain closed until further notice.
To claim a prize of $25,000 or more, or to claim a TV participation, please contact us.
Email us at customer_service@loto-quebec.com, or call us at 1‑866‑611‑5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays).
Célébration 2021: the deadline to claim a TV participation was January 6, 2021.
Claiming your lottery prize at a casino or gaming hall is not possible right now.
Questions?
COVID-19: Have questions about in-store lottery ticket sales? Check out our COVID-19 FAQ.
If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:
Contact customer service at Loto-Québec:
By phone
1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)
By e-mail
For online games
In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.
For other Loto-Québec's products
Claim centres
Find the nearest claim centre: Montréal | Québec | Gatineau | Trois-Rivières | La Malbaie | Mont-Tremblant | By mail
Loto-Québec office
The lottery prize claim centre is temporarily closed.
Prize Claim Office
Fleur de Lys Shopping Centre, door #6 (see map)
550 Boulevard Wilfrid-Hamel
Québec, QC G1M 2S6
Salon de jeux de Québec
The lottery prize claim centre is temporarily closed.
Centre commercial Fleur de Lys
550 Boulevard Wilfrid-Hamel (see map)
Québec, QC G1M 2S6
Casino du Lac-Leamy
The lottery prize claim centre is temporarily closed.
1 Boulevard du Casino (see map)
Gatineau, QC J8Y 6W3
Casino de Charlevoix
The lottery prize claim centre is temporarily closed.
183 Rue Richelieu (see map)
La Malbaie, QC G5A 1X8
Casino de Mont-Tremblant
The lottery prize claim centre is temporarily closed.
300 Chemin des Pléiades (see map)
Mont-Tremblant, QC J8E 0A7
To claim a prize by mail
(preferably registered mail)
Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC H3C 4L4
See the Prize claims section for details on the steps to follow
Statutory holidays
Our offices are closed on the following dates:
| Holidays | 2021 |
| New Year's Day | Friday, January 1 |
| Day after New Year's Day | Monday, January 4 |
| Good Friday | Friday, April 2 |
| Easter Monday | Monday, April 5 |
| National Patriots' Day | Monday, May 24 |
| Québec's National Holiday | Thursday, June 24 |
| Canada Day | Thursday, July 1 |
| Labour Day | Monday, September 6 |
| Thanksgiving Day | Monday, October 11 |
| Christmas' Eve | Friday, December 24 |
| Christmas | Monday, December 27 |
| Day after Christmas | Tuesday, December 28 |
| New Year's Eve | Friday, December 31 |
NEED HELP?
Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.
