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QUESTIONS?

Have questions or comments about lottery games, online games, the prize claim process, or our retailers?

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Write to Us

Send us your questions or comments.

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Call Us

Service in English and French
Available
 24/7

1‑866‑611‑5686

Have you won?

Check the where and how to claim a prize section to follow the corresponding claims process based on your prize. Claim offices may have different business hours and claim conditions.

Our offices are closed on the following dates:

Holidays

2025

New Year's Day Wednesday, January 1
Day after New Year's Day Thursday, January 2
Good Friday Friday, April 18
Easter Monday Monday, April 21
National Patriots' Day Monday, May 19
Québec's National Holiday Tuesday, June 24
Canada Day Tuesday, July 1
Labour Day Monday, September 1
Thanksgiving Day Monday, October 13
Christmas' Eve Wednesday, December 24
Christmas Thursday, December 25
Day after Christmas Friday, December 26
New Year's Eve Wednesday, December 31

Worried about your gambling or that of a loved one?

For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140.

This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.

Loto-Québec app

Lotteries mobile app

Discover the benefits of downloading our Loto-Québec app to your iOS or Android phone.

Lotteries newsletter

Lotteries newsletter

Subscribe to our Lotteries newsletter for all the latest news and updates!

Online ticket checker

Caméra

Check your tickets from the comfort of your own home with the online ticket checker!