Contact us
COVID-19: Have questions about in-store lottery ticket sales?
Check out our COVID-19 FAQ.
Prize claims
Only our prize claim offices in Montreal and Quebec City are open, by appointment only, to those who have to claim a prize of $25,000 or more. You should also book an appointment with us if you won a TV participation.
Claiming your lottery prize at a casino or gaming hall is not possible right now.
Questions?
COVID-19: Have questions about in-store lottery ticket sales? Check out our COVID-19 FAQ.
If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:
Contact customer service at Loto-Québec:
By phone
1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)
By e-mail
For online games
onlinegames@lotoquebec.com
For other Loto-Québec's products
customer_service@loto-quebec.com
In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.
Claim centres
Find the nearest claim centre: Montréal | Québec | Gatineau | Trois-Rivières | La Malbaie | Mont-Tremblant | By mail
Loto-Québec Head office
By appointment only (for prizes of $25,000 or more and TV participations)
Prize Claim Office
500 Rue Sherbrooke Ouest (see map)
Montréal, QC H3A 3G6
Casino de Montréal
The lottery prize claim centre is temporarily closed.
1 Avenue du Casino (see map)
Montréal, QC H3C 4W7
Loto-Québec office
By appointment only (for prizes of $25,000 or more and TV participations)
Prize Claim Office
Fleur de Lys Shopping Centre, door #6 (see map)
550 Boulevard Wilfrid-Hamel
Québec, QC G1M 2S6
Salon de jeux de Québec
The lottery prize claim centre is temporarily closed.
Centre commercial Fleur de Lys
550 Boulevard Wilfrid-Hamel (see map)
Québec, QC G1M 2S6
Casino du Lac-Leamy
The lottery prize claim centre is temporarily closed.
1 Boulevard du Casino (see map)
Gatineau, QC J8Y 6W3
Casino de Charlevoix
The lottery prize claim centre is temporarily closed.
183 Rue Richelieu (see map)
La Malbaie, QC G5A 1X8
Casino de Mont-Tremblant
The lottery prize claim centre is temporarily closed.
300 Chemin des Pléiades (see map)
Mont-Tremblant, QC J8E 0A7
To claim a prize by mail
(preferably registered mail)
Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC H3C 4L4
See the Prize claims section for details on the steps to follow
Statutory holidays
Our offices are closed on the following dates:
| Holidays | 2020 |
| New Year's Day | Wednesday, January 1 |
| Day after New Year's Day | Thursday, January 2 |
| Good Friday | Friday, April 10 |
| Easter Monday | Monday, April 13 |
| National Patriots' Day | Monday, May 18 |
| Québec's National Holiday | Wednesday, June 24 |
| Canada Day | Wednesday, July 1 |
| Labour Day | Monday, September 7 |
| Thanksgiving Day | Monday, October 12 |
| Christmas' Eve | Thursday, December 24 |
| Christmas | Friday, December 25 |
| Day after Christmas | Monday, December 28 |
| New Year's Eve | Thursday, December 31 |
NEED HELP?
Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.
