Contact us
COVID-19: Have questions about in-store lottery ticket sales?
Check out our COVID-19 FAQ.
Prize claims
Our prize claim offices in Montréal and Quebec City are currently open, by appointment only, to all holders of winning tickets.
To claim a prize, we invite you to contact us by email at customer_service@loto-quebec.com, or call us at 1 866 611 5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays).
The prize claim offices at our casinos and gaming halls remain closed for the time being, so lottery prizes can’t be claimed at these locations.
Questions?
COVID-19: Have questions about in-store lottery ticket sales? Check out our COVID-19 FAQ.
If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:
Contact customer service at Loto-Québec:
By phone
1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)
By e-mail
For online games
In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.
For other Loto-Québec's products
Claim offices
Find the nearest claim office: Montréal | Québec City | Gatineau | Trois-Rivières | La Malbaie | Mont-Tremblant | By mail
Loto-Québec head office
Prize claim office open - by appointment only
500 Rue Sherbrooke Ouest (see map)
Montréal, QC H3A 3G6
Casino de Montréal
The prize claim centre is temporarily closed.
1 Avenue du Casino (see map)
Montréal, QC H3C 4W7
Loto-Québec office
Prize claim office open - by appointment only
Prize claim office
Fleur de Lys Shopping Centre, Entrance 6 (see map)
550 Boulevard Wilfrid-Hamel
Quebec City, QC G1M 2S6
Salon de jeux de Québec
The prize claim office is temporarily closed
Centre commercial Fleur de Lys
550 Boulevard Wilfrid-Hamel (see map)
Quebec City, QC G1M 2S6
Casino du Lac-Leamy
The prize claim office is temporarily closed.
1 Boulevard du Casino (see map)
Gatineau, QC J8Y 6W3
Casino de Charlevoix
The prize claim office is temporarily closed.
183 Rue Richelieu (see map)
La Malbaie, QC G5A 1X8
Casino de Mont-Tremblant
The prize claim office is temporarily closed.
300 Chemin des Pléiades (see map)
Mont-Tremblant, QC J8E 0A7
To claim a prize by mail
(preferably registered mail)
Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC H3C 4L4
See the Prize claims section for details on the steps to follow
Statutory holidays
Our offices are closed on the following dates:
| Holidays | 2021 |
| New Year's Day | Friday, January 1 |
| Day after New Year's Day | Monday, January 4 |
| Good Friday | Friday, April 2 |
| Easter Monday | Monday, April 5 |
| National Patriots' Day | Monday, May 24 |
| Québec's National Holiday | Thursday, June 24 |
| Canada Day | Thursday, July 1 |
| Labour Day | Monday, September 6 |
| Thanksgiving Day | Monday, October 11 |
| Christmas' Eve | Friday, December 24 |
| Christmas | Monday, December 27 |
| Day after Christmas | Tuesday, December 28 |
| New Year's Eve | Friday, December 31 |
NEED HELP?
Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.
