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Contact us

COVID-19: Have questions about in-store lottery ticket sales?

Check out our COVID-19 FAQ.

Prize claims

Our prize claim offices in Montréal and Quebec City are currently open, by appointment only, to all holders of winning tickets.

To claim a prize, we invite you to contact us by email at customer_service@loto-quebec.com, or call us at 1 866 611 5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays).

The prize claim offices at our casinos and gaming halls remain closed for the time being, so lottery prizes can’t be claimed at these locations.

 

How to claim a prize
List of claim offices

Questions?

COVID-19: Have questions about in-store lottery ticket sales? Check out our COVID-19 FAQ.

 

If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:

Contact customer service at Loto-Québec:

By phone

1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)

By e-mail

For online games

onlinegames@lotoquebec.com

In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.

For other Loto-Québec's products

customer_service@loto-quebec.com

Claim offices

Montréal

Loto-Québec head office

Prize claim office open - by appointment only
500 Rue Sherbrooke Ouest (see map)
Montréal, QC  H3A 3G6

Casino de Montréal

The prize claim centre is temporarily closed.
1 Avenue du Casino (see map)
Montréal, QC  H3C 4W7

Quebec City

Loto-Québec office

Prize claim office open - by appointment only
Prize claim office
Fleur de Lys Shopping Centre, Entrance 6 (see map)
550 Boulevard Wilfrid-Hamel
Quebec City, QC  G1M 2S6

Salon de jeux de Québec

The prize claim office is temporarily closed
Centre commercial Fleur de Lys
550 Boulevard Wilfrid-Hamel (see map)
Quebec City, QC  G1M 2S6

Gatineau

Casino du Lac-Leamy

The prize claim office is temporarily closed.
1 Boulevard du Casino (see map)
Gatineau, QC J8Y 6W3

Trois-Rivières

Salon de jeux de Trois-Rivières 

The prize claim office is temporarily closed
1900 Boulevard des Forges (see map)
Trois-Rivières, QC  G8Z 0A3

La Malbaie

Casino de Charlevoix

The prize claim office is temporarily closed.
183 Rue Richelieu (see map)
La Malbaie, QC  G5A 1X8

Mont-Tremblant

Casino de Mont-Tremblant

The prize claim office is temporarily closed.
300 Chemin des Pléiades (see map)
Mont-Tremblant, QC J8E 0A7

By mail

To claim a prize by mail
(preferably registered mail)

Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC  H3C 4L4

See the Prize claims section for details on the steps to follow

Statutory holidays

Our offices are closed on the following dates:

Holidays 2021
New Year's Day Friday, January 1
Day after New Year's DayMonday, January 4
Good FridayFriday, April 2
Easter MondayMonday, April 5
National Patriots' DayMonday, May 24
Québec's National HolidayThursday, June 24
Canada DayThursday, July 1
Labour DayMonday, September 6
Thanksgiving DayMonday, October 11
Christmas' EveFriday, December 24
ChristmasMonday, December 27
Day after ChristmasTuesday, December 28
New Year's EveFriday, December 31

NEED HELP?

Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.

This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.