Contact Us
QUESTIONS?
Have questions or comments about lottery games, online games, the prize claim process, or our retailers?
Write to Us
Send us your questions or comments.
Have you won?
Check the where and how to claim a prize section to follow the corresponding claims process based on your prize. Claim offices may have different business hours and claim conditions.
Our offices are closed on the following dates:
|
Holidays |
2024 |
|---|---|
| New Year's Day | Monday, January 1 |
| Day after New Year's Day | Tuesday, January 2 |
| Good Friday | Friday, March 29 |
| Easter Monday | Monday, April 1 |
| National Patriots' Day | Monday, May 20 |
| Québec's National Holiday | Monday June 24 |
| Canada Day | Monday, July 1 |
| Labour Day | Monday, September 2 |
| Thanksgiving Day | Monday, October 14 |
| Christmas' Eve | Tuesday, December 24 |
| Christmas | Wednesday, December 25 |
| Day after Christmas | Thursday, December 26 |
| New Year's Eve | Tuesday, December 31 |
Worried about your gambling or that of a loved one?
For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.
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Loto-Québec app
Discover the benefits of downloading our Loto-Québec app to your iOS or Android phone.
Online ticket checker
Check your tickets from the comfort of your own home with the online ticket checker!