Contact us
Prize claims
Our prize claim offices in Montréal and Quebec City are currently open, by appointment only.
Prizes of $25,000 or more, annuity, participation in a draw or game show: Please call our customer service team at 1-866-611-5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays) and they’ll let you know how to proceed.
For other prizes, see the Prize claims section for details on the steps to follow.
Not all of the prize claim offices at our casinos and gaming halls are open at this time. Please see the following list of claim offices for details.
Questions?
If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:
Contact customer service at Loto-Québec:
By phone
1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)
By e-mail
For online games
In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.
For other Loto-Québec's products
Claim offices
Find the nearest claim office: Montréal | Québec City | Gatineau | Trois-Rivières | La Malbaie | Mont-Tremblant | By mail
Loto-Québec head office
Prize claim office open - by appointment only.
500 Rue Sherbrooke Ouest (see map)
Montréal, QC H3A 3G6
Access to our prize claim offices for winners with impaired mobility:
- Rue City Councillors entrance (east side of the building)
- Avenue Président-Kennedy entrance (south side of the building): Passenger drop-off for specialized transit
- Underground parking
- There are designated accessible parking spaces on Level SS2. A special parking permit is required to park there.
- The accessible parking spaces are available on a first come first serve basis.
Casino de Montréal
The prize claim centre is temporarily closed.
1 Avenue du Casino (see map)
Montréal, QC H3C 4W7
Accessible for people with impaired mobility
Loto-Québec office
Prize claim office open - by appointment only.
Prize claim office
Mega Centre Beauport (see map)
847 Rue Clemenceau
Quebec City, QC G1C 2K6
Accessible for people with impaired mobility
Salon de jeux de Québec
The prize claim center is open as of February 28, 2022.
No appointment needed.
Mega Centre Beauport (see map)
847 Rue Clemenceau
Quebec City, QC G1C 2K6
Accessible for people with impaired mobility
Casino du Lac-Leamy
The prize claim center is open as of February 28, 2022.
By appointment only. To know the procedure to follow, please see the Casino du Lac Leamy website.
1 Boulevard du Casino (see map)
Gatineau, QC J8Y 6W3
Accessible for people with impaired mobility
Casino de Charlevoix
The prize claim office is open as of February 28, 2022.
No appointment needed.
183 Rue Richelieu (see map)
La Malbaie, QC G5A 1X8
Accessible for people with impaired mobility
Casino de Mont-Tremblant
The prize claim center is open as of March 3, 2022.
By appointment only. To know the procedure to follow, please see the Casino de Mont-Tremblant website.
300 Chemin des Pléiades (see map)
Mont-Tremblant, QC J8E 0A7
Accessible for people with impaired mobility
To claim a prize by mail
(preferably registered mail)
Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC H3C 4L4
See the Prize claims section for details on the steps to follow
Statutory holidays
Our offices are closed on the following dates:
| Holidays | 2022 |
| New Year's Day | Monday, January 3 |
| Day after New Year's Day | Tuesday, January 4 |
| Good Friday | Friday, April 15 |
| Easter Monday | Monday, April 18 |
| National Patriots' Day | Monday, May 23 |
| Québec's National Holiday | Friday, June 24 |
| Canada Day | Friday, July 1 |
| Labour Day | Monday, September 5 |
| Thanksgiving Day | Monday, October 10 |
| Christmas' Eve | Friday, December 23 |
| Christmas | Monday, December 26 |
| Day after Christmas | Tuesday, December 27 |
| New Year's Eve | Friday, December 30 |
NEED HELP?
Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.
