Contact us
COVID-19: Have questions about in-store lottery ticket sales?
Check out our COVID-19 FAQ.
Prize claims
Our prize claim offices in Montréal and Quebec City are currently open, by appointment only, to all holders of winning tickets of $25,000 or more..
Prizes of $25,000 or more, annuity, participation in a draw or game show: Please call our customer service team at 1-866-611-5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays) and they’ll let you know how to proceed.
For other prizes, see the Prize claims section for details on the steps to follow.
Our prize claim offices at our casinos and gaming halls are closed at this time. Please see the following list of claim offices for details.
Questions?
COVID-19: Have questions about in-store lottery ticket sales? Check out our COVID-19 FAQ.
If you have questions or comments regarding a lottery, the prize claim process or one of our retailers:
Contact customer service at Loto-Québec:
By phone
1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)
By e-mail
For online games
In order to ensure the confidentiality of personal information of persons who have an Espacejeux account, agents may not answer questions regarding an account by e-mail.
For other Loto-Québec's products
Claim offices
Find the nearest claim office: Montréal | Québec City | Gatineau | Trois-Rivières | La Malbaie | Mont-Tremblant | By mail
Loto-Québec head office
Prize claim office open - by appointment only (for prizes of $25,000 or more)
500 Rue Sherbrooke Ouest (see map)
Montréal, QC H3A 3G6
Casino de Montréal
The prize claim centre is temporarily closed.
1 Avenue du Casino (see map)
Montréal, QC H3C 4W7
Loto-Québec office
Prize claim office open - by appointment only (for prizes of $25,000 or more)
Prize claim office
Mega Centre Beauport (see map)
847 Rue Clemenceau
Quebec City, QC G1C 2K6
Salon de jeux de Québec
The prize claim center is temporarily closed.
Mega Centre Beauport (see map)
847 Rue Clemenceau
Quebec City, QC G1C 2K6
Casino du Lac-Leamy
The prize claim center is temporarily closed.
1 Boulevard du Casino (see map)
Gatineau, QC J8Y 6W3
Casino de Charlevoix
The prize claim office is temporarily closed.
183 Rue Richelieu (see map)
La Malbaie, QC G5A 1X8
Casino de Mont-Tremblant
The prize claim center is temporarily closed.
300 Chemin des Pléiades (see map)
Mont-Tremblant, QC J8E 0A7
To claim a prize by mail
(preferably registered mail)
Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC H3C 4L4
See the Prize claims section for details on the steps to follow
Statutory holidays
Our offices are closed on the following dates:
| Holidays | 2022 |
| New Year's Day | Monday, January 3 |
| Day after New Year's Day | Tuesday, January 4 |
| Good Friday | Friday, April 15 |
| Easter Monday | Monday, April 18 |
| National Patriots' Day | Monday, May 23 |
| Québec's National Holiday | Friday, June 24 |
| Canada Day | Friday, July 1 |
| Labour Day | Monday, September 5 |
| Thanksgiving Day | Monday, October 10 |
| Christmas' Eve | Friday, December 23 |
| Christmas | Monday, December 26 |
| Day after Christmas | Tuesday, December 27 |
| New Year's Eve | Friday, December 30 |
NEED HELP?
Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.
