Contact us
Questions?
If you have questions or comments regarding lotteries, online products, the prize-claim process or our retailers:
Contact Loto-Québec's Customer Service:
By phone
1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)
By e-mail
For online games: onlinegames@lotoquebec.com
In order to ensure the confidentiality of personal information of persons who have an account Loto-Québec gaming website, lotoquebec.com, agents may not answer questions regarding an account by e-mail.
For other Loto-Québec's products and services: customer_service@loto-quebec.com
Claiming a prize
Before going, check the Where and how to claim a prize section of the Claiming a prize page to follow the corresponding claims process based on your prize. Claim offices may have different business hours and claim conditions.
Prize claim offices
Find the nearest claim office:
Montréal | Québec City | Gatineau | Trois-Rivières | La Malbaie | Mont-Tremblant | By mail
Loto-Québec head office
By appointment only
500 Rue Sherbrooke Ouest
Montréal, Québec H3A 3G6
(see map)
Access to our prize claim offices for winners with impaired mobility:
- Avenue Président-Kennedy entrance (south side of the building): Passenger drop-off for specialized transit
- Underground parking
- Accessible parking spaces are located on level SS2. A disabled parking permit is required to park there.
- The accessible parking spaces are available on a first come first serve basis.
Casino de Montréal
By appointment only
To know the procedure to follow, please see the Casino du Montréal website
1 Avenue du Casino
Montréal, Québec H3C 4W7
(see map)
Accessible for people with impaired mobility
Loto-Québec office
By appointment only
Méga Centre Beauport
847 Rue Clémenceau
Quebec City, Québec G1C 2K6
(see map)
Accessible for people with impaired mobility
Salon de jeux de Québec
No appointment necessary
For the claims process, visit the Salon de Jeux de Québec website
Méga Centre Beauport
847 Rue Clémenceau
Quebec City, Québec G1C 2K6
(see map)
Accessible for people with impaired mobility
Casino du Lac-Leamy
By appointment only
To know the procedure to follow, please see the Casino du Lac Leamy website
1 Boulevard du Casino
Gatineau, Québec J8Y 6W3
(see map)
Accessible for people with impaired mobility
Salon de jeux de Trois-Rivières
No appointment necessary
For the claims process, visit the Salon de jeux de Trois-Rivières website
1900 Boulevard des Forges
Trois-Rivières, Québec G8Z 0A3
(see map)
Accessible for people with impaired mobility
Casino de Charlevoix
No appointment necessary
For the claims process, visit the Casino de Charlevoix website.
183 Rue Richelieu
La Malbaie, Québec G5A 1X8
(see map)
Accessible for people with impaired mobility
Casino de Mont-Tremblant
By appointment only
For the claims process, visit the Casino de Mont-Tremblant website
300 Chemin des Pléiades
Mont-Tremblant, Québec J8E 0A7
(see map)
Accessible for people with impaired mobility
To claim a prize by mail
(preferably registered mail)
Loto-Québec
P.O. Box 7777, Centre-Ville Station
Montréal, QC H3C 4L4
See the Prize claims section for details on the steps to follow
Statutory holidays
Our offices are closed on the following dates:
| Holidays | 2023 |
| New Year's Day | Monday, January 2 |
| Day after New Year's Day | Tuesday, January 3 |
| Good Friday | Friday, April 7 |
| Easter Monday | Monday, April 10 |
| National Patriots' Day | Monday, May 22 |
| Québec's National Holiday | Friday, June 23 |
| Canada Day | Friday, June 30 |
| Labour Day | Monday, September 4 |
| Thanksgiving Day | Monday, October 9 |
| Christmas' Eve | Friday, December 22 |
| Christmas | Monday, December 25 |
| Day after Christmas | Tuesday, December 26 |
| New Year's Eve | Friday, December 29 |
NEED HELP?
Are you concerned by your gaming habits or those of a loved one? For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.
