https://loteries.lotoquebec.com/en/useful-information/covid-19-faq?widget=audienceTarget
Skip to content Activate a more accessible mode
Loading

COVID-19 FAQ

COVID-19: Answers to your questions about in-store lottery ticket sales

In order to protect the health and safety of everyone, we're urging customers to continue to follow the Direction de la santé publique du Québec's rules, which include keeping a safe distance of two metres (six feet) from others, the use of face masks in indoor public spaces, and regular and thorough hand-washing.

Frequently asked questions

Selling, buying and checking tickets

Are all your products available for purchase?

Yes, all our lottery products are available for purchase.

Can I purchase lottery tickets at retailers located in regions that have been put on red alert?

Lottery sales are to continue at all retail outlets. The latter are responsible for applying the public health requirements in their establishment. To support them, Loto-Québec has provided them with tools such as posters and employee training. Guidelines for disinfecting the equipment and for selling and checking lottery tickets have also been provided.

What should I do before heading to the store and once I'm at the store?

Tips: Before you buy and check your tickets in-store

1. Sign your ticket at home with your own pen

2. Check your tickets at home using:





3. Make sure to scratch all the play areas, and more importantly the verification code, on your scratch tickets before bringing them to the store clerk.

Once you're at the store

1. Before taking your lottery tickets to the store clerk, use the self-serve ticket checker first to see if you have any winning tickets.

2. Lay your winning ticket on the counter so the clerk can validate it.

3. Practise physical distancing and respect the protective measures in-store.

If I buy my ticket online at lotoquebec.com, are my odds of winning the same as if I’d bought my ticket at a retail outlet?

The outcome of all draws is based on chance. That means that your odds of winning are the same whether you buy your ticket online or at a retail outlet. They’re just two different ways of buying a ticket.

How can I buy a lottery ticket if I don’t have Internet at home and can’t get to a retail outlet?

You’ll have to ask a trusted friend or family member to help you buy your tickets.

Can I check my lottery tickets elsewhere than at a retail outlet?

Yes. We encourage you to check your lottery tickets online or via our Lotteries app. You can also check your store-bought scratch tickets at home via the check-mark box on each ticket.

Claiming a prize

I have a winning ticket. What is the quickest way for me to receive my winnings?

Go to our Prize claims page to see currently available options for claiming a prize.

Are your prize claim offices open?

Only our prize claim offices in Montreal and Quebec City are open by appointment only to those who have to claim a prize of $10,000 or more. You should also book an appointment with us if you won a TV participation.

Claiming your lottery prize at a casino or gaming hall is not possible right now.

I won less than $10,000 and I’ve been waiting for your prize claim offices to reopen so I can go and claim my prize. Why can’t I come claim it in person?

We understand that the partial reopening of our prize claim offices is an inconvenience and we apologize for that. We have to comply with the highest standards of the Direction de la santé publique du Québec, and their requirements are extremely strict. It's a matter of keeping our customers and employees safe.

To limit traffic to our establishments, we're asking winners of prizes that amount to less than $10,000 to claim their prize by mail. 

Go to our Prize Claims page for more information on prize claims and a list of the public health measures currently in place.

Other questions

Contact us

For questions about our lottery products, please email us at customer_service@loto-quebec.com, or call us at 1-866-611-5686 (then dial 2) between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays).


Close
Close