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COVID-19 FAQ

COVID-19: Answers to your questions about in-store lottery ticket sales

In order to protect the health and safety of everyone, we're urging customers to continue to follow the Direction de la santé publique du Québec's rules, which include keeping a safe distance of two metres (six feet) from others, the use of face masks in indoor public spaces, and regular and thorough hand-washing.

Frequently asked questions

Selling, buying and checking tickets

What should I do before heading to the store?

Tips: Before you buy and check your tickets in-store

1. Sign your ticket at home with your own pen

 Check your tickets at home using:





 Make sure to scratch all the play areas, and more importantly the verification code, on your scratch tickets before bringing them to the store clerk.

Once you're at the store

 Before taking your lottery tickets to the store clerk, use the self-serve ticket checker first to see if you have any winning tickets.

 Lay your winning ticket on the counter so the clerk can validate it.

If I buy my ticket online at lotoquebec.com, are my odds of winning the same as if I’d bought my ticket at a retail outlet?

The outcome of all draws is based on chance. That means that your odds of winning are the same whether you buy your ticket online or at a retail outlet. They’re just two different ways of buying a ticket.

Can I purchase draw-based lottery tickets and scratch tickets at any retail outlet that has started selling lottery products again?

Yes. You can purchase draw-based lottery tickets and scratch tickets at any retail outlet that has started selling lottery products again, unless some exceptions apply.

Are all your products available for purchase?

Yes, all our draw-based lottery products and scratch tickets are available for purchase.

How can I buy a lottery ticket if I don’t have Internet at home and can’t get to a retail outlet?

You’ll have to ask a trusted friend or family member to help you buy your tickets.

Can I buy Argent Web tickets at any retail outlet where lottery sales have resumed?

Yes.

Can I check my lottery tickets elsewhere than at a retail outlet?

Yes. We encourage you to check your lottery tickets online or via our Lotteries app. You can also check your store-bought scratch tickets at home via the check-mark box on each ticket.

Can I replay my ticket with the same Extra number even if the standard replay deadline has passed?

You can now replay your ticket up to 60 days after the last draw date indicated on your ticket.

Claiming a prize

I have a winning ticket. What is the quickest way for me to receive my winnings?

Go to our Prize claims page to see currently available options for claiming a prize.

I’ve won more than $600 with my ticket, which is set to expire soon. What do I do?

If you have a winning draw-based lottery ticket, scratch ticket or sports betting ticket that’s set to expire between March 17 and September 17, 2020, inclusively, please know that you’ll have an additional six months to claim your prize. If your prize amounts to $25,000 or more, you can claim it by appointment at one of our prize claim offices in Montreal or Quebec City. You should also book an appointment with us if you won a TV participation.

If your prize amounts to less than $25,000, you can claim it by mail. It’s currently the safest and most efficient way to claim your prize.

Are your prize claim offices open?

Only our prize claim offices in Montreal and Quebec City are open by appointment only to those who have to claim a prize of $25,000 or more. You should also book an appointment with us if you won a TV participation.

Claiming your lottery prize at a casino or gaming hall is not possible right now.

I won less than $25,000 and I’ve been waiting for your prize claim offices to reopen so I can go and claim my prize. Why can’t I come claim it in person?

We understand that the partial reopening of our prize claim offices is an inconvenience and we apologize for that. We have to comply with the highest standards of the Direction de la santé publique du Québec, and their requirements are extremely strict. It's a matter of keeping our customers and employees safe.

To limit traffic to our establishments, we're asking winners of prizes that amount to less than $25,000 to claim their prize by mail. We're monitoring the situation closely, and hope to welcome more winners in our establishments in weeks to come.

Go to our Prize Claims page for more information on prize claims and a list of the public health measures currently in place.

Groups

Can we still play the lottery as a group and buy group-play tickets at retail outlets?

Yes. You can play the lottery as a group and buy group-play tickets at retail outlets just like you were able to before sales were temporarily suspended.

Other questions

Contact us

For questions about our lottery products, please email us at customer_service@loto-quebec.com, or call us at 1-866-611-5686 (then dial 2) between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays).


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