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COVID-19 FAQ

COVID-19: Answers to your questions about in-store lottery ticket sales

In order to protect the health and safety of everyone, we're urging customers to continue to follow the Direction de la santé publique du Québec's rules, which include keeping a safe distance of two metres (six feet) from others, the use of face masks in indoor public spaces, and regular and thorough hand-washing.

Frequently asked questions

Selling, buying and checking tickets

Are all your products available for purchase?

All of our lottery products are available for purchase.

What should I do before heading to the store and once I'm at the store?

Tips: Before you buy and check your tickets in-store

1. Sign your ticket at home with your own pen

2. Check your tickets at home using:





3. Make sure to scratch all the play areas, and more importantly the verification code, on your scratch tickets before bringing them to the store clerk.

Once you're at the store

1. Before taking your lottery tickets to the store clerk, use the self-serve ticket checker first to see if you have any winning tickets.

2. Lay your winning ticket on the counter so the clerk can validate it.

3. Practise physical distancing and respect the protective measures in-store.

If I buy my ticket online at lotoquebec.com, are my odds of winning the same as if I’d bought my ticket at a retail outlet?

The outcome of all draws is based on chance. That means that your odds of winning are the same whether you buy your ticket online or at a retail outlet. They’re just two different ways of buying a ticket.

How can I buy a lottery ticket if I don’t have Internet at home and can’t get to a retail outlet?

You’ll have to ask a trusted friend or family member to help you buy your tickets.

Can I check my lottery tickets elsewhere than at a retail outlet?

Yes. We encourage you to check your lottery tickets online or via our Lotteries app. You can also check your store-bought scratch tickets at home via the check-mark box on each ticket.

Claiming a prize

I have a winning ticket. What is the quickest way for me to receive my winnings?

Go to our Prize claims page to see currently available options for claiming a prize.

Are your prize claim offices open?

Our prize claim centres in the Montreal and Quebec City offices have been open since June 14, 2021, by appointment only, for winners of prizes of $5,000 or more.

The prize claim centres at our casinos and gaming halls remain closed for the time being, so lottery prizes can’t be claimed at these locations.

See the Prize claims page to see where and how to claim a prize under $5,000.

If I have a winning ticket under $5,000, where and how do I claim my prize?

Prizes of $600 or less can still be claimed at one of our retailers.

Winners of prizes over $600 and less than $5,000 can continue to submit their claims by mail (allow approximately 6 weeks for processing).

You will find all the details for the claim in the Prize claims page.

Other questions

Contact us

For questions about our lottery products, please email us at customer_service@loto-quebec.com, or call us at 1-866-611-5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays).