COVID-19: Answers to your questions about in-store lottery ticket sales
In order to protect the health and safety of everyone, we're urging customers to continue to follow the Direction de la santé publique du Québec's rules, which include keeping a safe distance of two metres (six feet) from others, the use of face masks in indoor public spaces, and regular and thorough hand-washing.
Selling, buying and checking tickets
Are all your products available for purchase?
All of our lottery products are available for purchase.
Tips: Before you buy and check your tickets in-store
Sign your ticket at home with your own pen
Make sure to scratch all the play areas, and more importantly the verification code, on your scratch tickets before bringing them to the store clerk.
Once you're at the store
Before taking your lottery tickets to the store clerk, use the self-serve ticket checker first to see if you have any winning tickets.
Lay your winning ticket on the counter so the clerk can validate it.
Practise physical distancing and respect the protective measures in-store.
If I buy my ticket online at lotoquebec.com, are my odds of winning the same as if I’d bought my ticket at a retail outlet?
The outcome of all draws is based on chance. That means that your odds of winning are the same whether you buy your ticket online or at a retail outlet. They’re just two different ways of buying a ticket.
How can I buy a lottery ticket if I don’t have Internet at home and can’t get to a retail outlet?
You’ll have to ask a trusted friend or family member to help you buy your tickets.
Claiming a prize
I have a winning ticket. What is the quickest way for me to receive my winnings?
Are your prize claim offices open?
Our prize claim offices in the Montréal and Quebec City offices are currently opened by appointment only.
The prize claim offices at our casinos and gaming halls remain closed for the time being, so lottery prizes can’t be claimed at these locations.
See the Prize claims page to see where and how to claim a prize.
Will I have to present my vaccine passport on my appointment at the prize claim offices in Montréal and Quebec City?
No. A vaccine passport will not be required for access to our offices in Montréal and Quebec City.
For questions about our lottery products, please email us at firstname.lastname@example.org, or call us at 1-866-611-5686 between 8:30 a.m. and 4:30 p.m. Monday to Friday (except on statutory holidays).