Contact Us
If you won between $600.01 and $50,000 or a gift in the Cadeau surprise lottery game, you may claim your prize online using our ticket checker.
QUESTIONS?
Have questions or comments about lottery games, online games, the prize claim process, or our retailers?
Write to Us
We’ll email you back as soon as we can.
Have you won?
Check the where and how to claim a prize section to follow the corresponding claims process based on your prize. Claim offices may have different business hours and claim conditions.
Our offices are closed on the following dates:
|
Holidays |
2026 |
|---|---|
| New Year's Day | Thursday, January 1 |
| Day after New Year's Day | Friday, January 2 |
| Good Friday | Friday, April 3 |
| Easter Monday | Monday, April 6 |
| National Patriots' Day | Monday, May 18 |
| Québec's National Holiday | Wednesday, June 24 |
| Canada Day | Wednesday, July 1 |
| Labour Day | Monday, September 7 |
| Thanksgiving Day | Monday, October 12 |
| Christmas' Eve | Thursday, December 24 |
| Christmas | Friday, December 25 |
| Day after Christmas | Monday, December 28 |
| New Year's Eve | Thursday, December 31 |
Worried about your gambling or that of a loved one?
Visit the Gambling: Help and Referral website for information, advice and support, via chat or by phone.
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Online ticket checker
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