Contact us
Questions?
If you have questions or comments regarding lotteries, online products, the prize-claim process or our retailers:
Contact Loto-Québec's Customer Service:
By phone
1‑866‑611‑LOTO (5686) 1‑866‑611‑LOTO (5686)
By e-mail
For online games: onlinegames@lotoquebec.com
In order to ensure the confidentiality of personal information of persons who have an account Loto-Québec gaming website, lotoquebec.com, agents may not answer questions regarding an account by e-mail.
For other Loto-Québec's products and services: customer_service@loto-quebec.com
Claiming a prize
Before going, check the Where and how to claim a prize section of the Claiming a prize page to follow the corresponding claims process based on your prize. Claim offices may have different business hours and claim conditions.
Statutory holidays
Our offices are closed on the following dates:
| Holidays | 2024 |
| New Year's Day | Monday, January 1 |
| Day after New Year's Day | Tuesday, January 2 |
| Good Friday | Friday, March 29 |
| Easter Monday | Monday, April 1 |
| National Patriots' Day | Monday, May 20 |
| Québec's National Holiday | Monday, June 24 |
| Canada Day | Monday, July 1 |
| Labour Day | Monday, September 2 |
| Thanksgiving Day | Monday, October 14 |
| Christmas' Eve | Tuesday, December 24 |
| Christmas | Wednesday, December 25 |
| Day after Christmas | Thursday, December 26 |
| New Year's Eve | Tuesday, December 31 |
Worried about your gambling or that of a loved one?
For information, advice or help, contact Gambling: Help and Referral at 1‑800‑461‑0140 1‑800‑461‑0140.
This help and referral phone line is confidential, free, bilingual and available throughout Québec 24 hours a day, 7 days a week.