Claiming a Prize
Congratulations, you’ve won! Now what?
1. Sign your ticket
Sign your name on the front of the ticket and fill out the back of your ticket. This proves that you’re the rightful owner of the ticket and protects you against loss or theft.
If you bought the ticket as a group, all group members or the group trustee must sign it. The trustee must write their name on the ticket and “In a group of X people.”
2. Where and how to claim your prize#
How you can claim your prize depends on what you’ve won. Choose the prize claim type to find out how to claim your prize:
Claiming a prize online#
You can now claim cash prizes between $600.01 and $24,999.99 online. It’s quick and easy, and you don’t have to leave the comfort of your home!
For more information:
- Watch our video tutorial on YouTube
- Browse our FAQ [PDF - 198 KB]
Check your ticket using the online ticket checker or Lotteries app to determine if your prize can be claimed online. If you can claim your prize online, you’ll see a blue box inviting you to start the prize claim process.
You cannot file a group claim online (except if it’s a Formule groupe or Formule super groupe ticket).
When you claim your prize online, keep your original ticket for 12 months after the prize has been paid out.
🛈 Important
No matter your ticket type, make sure to:
- Sign your ticket (on the front),
- Fill out the back (first and last names, address and phone number), and
- Provide clear photos of the entire original ticket.
Photo of the ticket
The original ticket's four corners must appear on the photo, and it's content must be legible (see examples below).
This will let us send your prize to you as soon as possible.
Front
Back
Control number
(on the front of the ticket)
You cannot file a group claim online (except if it’s a Formule groupe or Formule super groupe ticket).
When you claim your prize online, keep your original ticket for 12 months after the prize has been paid out.
Our Prize Claim Offices#
Some prize claim offices are currently open by appointment only. Check the prize claim office’s procedures before you go.
More Information
*Prize claimants assume all risks associated with sending in their tickets by mail (loss, delay, etc.) and acknowledge that, in such cases, processing their prize payment could be delayed.