Encouraging responsible gambling, our top priority
In the lottery sector, Loto-Québec has implemented various programs as well as administrative and preventive measures to provide players and the public with tools to make informed choices with regard to gambling. Loto-Québec also undertakes that its ads and promotions do not target minors.
Products and publicity
- Since 1977, Loto-Québec has a code of advertising standards for its lottery products. In 2007, the Corporation adopted a code of advertising standards [PDF - 46 KB] that applies to Loto-Québec and its subsidiaries.
- A reminder that games of chance and gambling are only for persons 18 years and older is included in every ad and on all products.
- The message "A game should remain a game" is included in all television messages.
- As a reminder, the "18+" logo is displayed at all retailer outlets selling lottery products, on ticket display stands, Loto-Québec’s web sites, in product ads, as well as on retailer sales and validation screens.
- The message "The sale of lottery tickets to minors is forbidden by law" is displayed on selection slips and lottery tickets, while consumer screens display the message "La loi interdit la vente de loterie aux mineurs" (The law prohibits the sale of lottery tickets to minors).
Programs and administrative and preventive measures
- Loto-Québec has adopted administrative measures to apply the Law prohibiting the sale of lottery products to minors.
- In 2002, Loto-Québec implemented a program of surprise visits to retailers in an effort to uphold the law. The program is called "Ici, on carte!" (Here, we card!).
- In 2008, Loto-Québec introduced a Retailers’ Code of Conduct, which is updated every year.
- The terms of the agreement signed by a retailer include a commitment to comply with the Retailers’ Code of Conduct [PDF - 197 KB], which specifically states that the retailer agrees not to sell lottery tickets to minors and will ensure that all of its employees who sell lottery products sign up for mandatory training and take refresher training every year.
- In the event the Code is violated, the indicated corrective measure is applied. Should lottery products be sold to a minor and that it is the first such occurrence, the retailer will receive a written notice that training will be provided in-store.
- Subsequent violations will entail progressively severe measures, up to the suspension of right to sell for one year.
- On September 1, 2011, Loto-Québec launched a recognition program for its entire sales network in order to highlight retailers’ continuing efforts to sell lottery products responsibly.
- Any adult who has grounds to believe that a retailer is selling lottery products to a person under 18 years of age should send a complaint to Loto-Québec, who will conduct an investigation to confirm the validity of the complaint.
In 2012, Loto-Québec created the Vice President’s Office on Responsible Gambling to support Loto Québec’s commitment to reducing the negative consequences related to gambling activities. The Corporation also launched the agameshouldremainagame.com web site to provide players with strategies to reduce the risk of losing control over gambling habits, answer the public’s questions on games of chance and provide help and resources to a player or a loved-one exhibiting symptoms of gambling problems.
Is gambling becoming a concern to you or a loved one?
For information, tips or help, contact
Gambling: Help and Referral at 1 800 461-0140 1 800 461-0140. The helpline is confidential, bilingual, and free. It is available 24 hours a day, 7 days a week, throughout Québec.
Preventive measures for online lotteries
Loto-Québec believes that a game should remain a game. That is why we are making a number of simple and accessible tools available to help you exercise moderation when playing online.
You have to set your weekly deposit limit when you open an Espacejeux account. This is one of the strict policies used by Loto-Québec to encourage responsible gambling.
You can set spending limits yourself, i.e., the difference between the starting balance and ending balance in your account for a given period.
Players who so wish can ask Espacejeux to temporarily block access to their account. They may choose:
- A single timeout that starts and ends on a specific date and time.
- A periodic timeout (for example, every Thursday afternoon from 3 p.m. until Friday morning at 7 a.m.).
Once activated, timeout requests are irrevocable.
Players who so wish may request Loto-Québec to block their access to online gambling for a period from one month to five years. This self-exclusion program is confidential, free and impossible to cancel before the end of the requested period. In addition, Loto-Québec will not communicate with players registered for this program. Players who self-exclude from a Québec gaming hall or casino are ineligible for Espacejeux membership.
Monitoring your gambling history
A good way to evaluate your gambling habits is to review your gambling history. With just a few clicks, you have access to the history of the games you played. In addition, you can also look at the history of your financial transactions, both deposits and withdrawals.
Another prevention initiative
Our age verification procedures are among the most stringent in the industry. Validation is carried out by a third party using personal information gathered during registration, and a confidential confirmation letter is mailed to new members.